Frequently Asked Questions
When you sign for your unit, at most locations, a lock is not provided. However, we provide two different types of locks for you to choose from that you can purchase at any of our facilities.
No. When you sign for a unit you will also be signing a release form that holds you completely responsible for the well being of your belongings. However, we do offer an insurance brochure at every office. Also, keep in mind that some Home Owners/Renter’s insurance will cover your unit as well. Whatever form of insurance you choose is up to you. But remember, insurance is always good to have!
We do not offer any moving services only moving supplies.
Each facility is fenced-in or all-interior, only allowing access through an electronic gate system. At each facility, security cameras are recording 24/7.
*Note: security cameras do not cover the entire facility.*
Payment is due the day you rent the unit, and from there forward rent is due on the 1st of every month. You can always pay your bill ahead of time before the 1st.
Yes. The amount of your security deposit depends on the size of your unit. Please refer to the location you are looking for to find the rates for that particular facility.
As long as all vacating requirements are met, you will receive your deposit approximately two weeks after you have vacated. It may be sooner or later depending on the post office, as it is sent by check through the mail.
Give written notice 10 days before the end of the month you are vacating.
Remove all your items from the unit
Sweep out the unit
Remove your lock from the unit
Inform an employee that you have vacated
We will hold a unit for 3 business days. There is no cost for this, we just simply need your name and phone number.
Our online booking service works as if you are reserving a unit. You pick the date you wish to move in but please remember the unit is not yours until you come into the office, sign the contract and pay a deposit. The furthest you can book in advance is 3 days.
You will receive your invoice on the 15th of the month prior to when you owe. For example: If you owe in October, you will receive the October invoice on September 15th. You can pay any time on or before the 1st of the month.
Payment may be made using any of the following options:
- Sign up for auto-pay for your card to be charged every month on the 1st until you vacate.
- All of our locations accept Master Card/VISA/Discover.
- Pay online 24/7 by logging in online. Your username and password are at the top of your lease agreement.
- Email or call your location’s manager to run your card.
- Please note that phone payments yield a convenience fee of $5.
- Mail a check or money order.
- Note: write your unit number and the location you store at on the check or envelope to ensure your payment is posted to the correct account.
- You may also pay in-person at the office.
Yes. We have a 5-day grace period for late payments. After the fifth day, a late fee of $20 will be charged, your gate access will be denied and your unit will be double locked until the payment requirements are met.
No. The dumpster is for office use only